Reference

Legal Terms and Policy Framework

We operate under jurisdiction-dependent rules and apply standard data practices to every account opened through DANA, OVO or GoPay.

Account data handlingTransaction recordsCookie policyAccess request process
taipan33 Legal Terms and Policy Framework
POLICY CONTACT

How to Reach Us for Policy Questions

If you need to request account data, ask for a correction, or raise a policy concern, use one of the contact paths below. Include your account ID or registered mobile number so we can verify ownership and route the request correctly.

Live chat Open the chat widget in the account menu and select the Policy or Data Request category. An agent will ask for your account ID and the nature of your request, then log it into our queue.
Email Send your request to the support email shown in the account settings screen. State whether you want to review, correct or delete data, and attach a copy of your ID if your jurisdiction requires it for verification.
Account settings Some requests, such as marketing opt-out or cookie preference changes, can be handled directly in the Privacy section of your account settings without contacting support.
DATA PRACTICES

How We Handle Your Information

We collect only what we need to operate your account, verify deposits, process withdrawals and meet processor audit requirements. Session logs, device fingerprints and transaction confirmations are retained for fraud prevention and dispute resolution; marketing preferences and gameplay statistics are optional and can be turned off in account settings.

What we collect

Mobile number, device ID, IP address, payment confirmation codes from DANA, OVO or GoPay, deposit and withdrawal timestamps, game session start and end times, and browser cookies for session persistence.

How long we keep it

Transaction records are kept for the life of the account plus the retention period required by payment-processor agreements. Session logs older than ninety days are archived. Marketing logs are deleted within fourteen days of opt-out.

Cookie use

Essential cookies keep you logged in and preserve wallet preference. Analytics cookies measure lobby traffic and game category popularity. You can block non-essential cookies in your browser, though some convenience features will not persist.

Your rights

You can request a copy of your account data, ask for corrections, or request deletion by contacting support with your account ID. Deletion closes the account and removes personal data subject to audit retention rules.

Common Legal and Privacy Questions

We collect your mobile number, device identifier, IP address, and payment confirmation codes from DANA, OVO or GoPay when you fund the account. Session logs record login times and game activity for fraud prevention.

Transaction records are retained for the life of the account plus the period required by payment-processor agreements, typically between one and three years after the last activity. Session logs older than ninety days are archived.

Yes. Contact support with your account ID or registered mobile number and ask for a data export. We process requests within thirty calendar days or the timeframe required by local regulation, whichever is shorter.

Account deletion closes the account permanently, removes your personal data subject to audit retention rules, and cancels any pending withdrawals. You will need to open a new account if you want to return.

We share transaction confirmation codes with payment processors such as DANA, OVO and GoPay to complete deposits and withdrawals. We do not sell visitor data or share it for marketing purposes outside the platform.

Decline non-essential cookies through your browser settings or the cookie banner that appears on your first visit. Essential cookies that keep you logged in cannot be disabled without affecting account access.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.